Complaints Procedure
UKActiveWeb is committed to providing excellent service. This procedure explains how to make a complaint.
1. How to complain
You can submit a complaint to:
Email: hello@ukactiveweb.com
Phone: 01202 237 300
2. What we will do
- Acknowledge your complaint
- Investigate promptly and fairly
- Provide a written response
3. Escalating your complaint
If you are not satisfied, you may request an internal review by our senior team.
4. External escalation
You may escalate to relevant regulatory bodies where applicable.